Refund policy

RETURN POLICY

 Return requests must be received or return postmarked within 14 days of delivery

Hey, y’all! If your purchase isn’t quite what you expected, no worries — we’re here to make returns easy at Flatland Collective.

Here’s What You Need to Know:

FINAL SALE ITEMS:   All sale items, promotional gifts, jewelry, sunglasses, seasonal items, and lotions/skincare/perfumes are FINAL SALE and cannot be returned or exchanged.

RETURN SHIPPING:  Return and exchange shipping costs are the customer’s responsibility — thanks for understanding!

STORE CREDIT OR EXCHANGE ONLY:   We don’t offer refunds, but we’ll happily issue store credit or help you make an exchange. That means you can still find something you love!

HOW TO RETURN:

1. Items must be unworn, unwashed, and with original tags attached.

2. Your return must be postmarked within 14 days of the purchase date.

3. Include your name, order number, contact information, and a brief note about the reason for the return.

Send your return to:

Flatland Collective

3204 Olton Rd

Plainview, TX 79072

📦 Tip: Keep your return tracking info handy — we’re not responsible for lost packages. 

You can always contact us for any return questions at sales.flatlandcollective@gmail.com.

 

Please review your order carefully before completing your purchase. We are unable to accept order cancellations for any reason.

Damages and issues:  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.