Refund policy
Return
RETURN POLICY-Return request must be received or return postmarked within 14 days of delivery
Hey, y’all! If your purchase isn’t quite what you expected, no worries — we’re here to make returns easy at Flatland Collective.
Here’s What You Need to Know:
FINAL SALE ITEMS
All sale items, promotional gifts, jewelry, sunglasses, seasonal items, and lotions/skincare/perfumes are FINAL SALE and cannot be returned or exchanged.
RETURN SHIPPING
Return and exchange shipping costs are the customer’s responsibility — thanks for understanding!
STORE CREDIT OR EXCHANGE ONLY
We don’t offer refunds, but we’ll happily issue store credit or help you make an exchange. That means you can still find something you love!
HOW TO RETURN:
1. Items must be unworn, unwashed, and with original tags attached.
2. Your return must be postmarked within 14 days of the purchase date.
3. Include your name, order number, contact information, and a brief note about the reason for the return.
Send your return to:
Flatland Collective
3204 Olton Rd
Plainview, TX 79072
📦 Tip: Keep your return tracking info handy — we’re not responsible for lost packages.
Orders shipped USPS
Once order is paid order. Order on average 1 day to process and pack order.
orders are shipped USPS
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.